Refund Policy

Right of withdrawal & returns

Beer & beverages

Due to their nature, beer and beverages are not subject to the right of withdrawal once delivered.

Goods excluding beer & beverages

In accordance with the Danish Sale of Goods Act, you have a 14-day right of withdrawal, starting from the day you receive your order. You must notify us in writing (send an email to: webshop@flyingcouch.dk) and return the goods within 14 days. 

A copy of the order confirmation must be included with the returned goods. It is your responsibility to ensure that all items are securely packaged and returned in the same condition as received.

Returns & order cancellation

Refunds are generally only issued in case of physical damage or verified quality issues, at Flying Couch ApS’s discretion.

Defective products must be reported immediately and returned to:

Flying Couch

Bygmestervej 6, 

2400 Copenhagen NV, 

Denmark

Refund will be issued to the original payment method only. 

Orders can be cancelled before they leave the brewery. If you wish to cancel your order, send an email to: webshop@flyingcouch.dk including your name, contact number, order number, and a description of the product(s) you wish to cancel. We will let you know whether the order has left the brewery and how you will receive your refund.

Flying Couch ApS reserves the right to cancel orders prior to delivery in case of errors on the website, including but not limited to typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers and availability.

Warranty

In accordance with Danish law, a 2-year warranty applies to all products except beer. If the warranty is valid, you are entitled to replacement or refund.

The risk transfers to the customer upon delivery. Any defects must be reported to us as soon as possible. The customer must demonstrate that the defect was not caused after delivery. Claims must be sent to: webshop@flyingcouch.dk including description and photos of the defect(s).

You can only make a complaint about defects that appear within two years after receiving the product. For products with limited shelf life, the complaint period is limited accordingly.

Complaints

A complaint about a product or service can be submitted to:

The Danish Consumer Complaints Board (Nævnenes Hus)

Toldboden 2

8800 Viborg

Denmark

Complaints are submitted via the official complaint portal at Nævnenes Hus.

The mediation team will attempt to resolve the dispute. If unsuccessful, the case may be brought before the Consumer Complaints Board.

As a general rule, companies require that the product or service is valued at least DKK 1,110 and no more than DKK 100,000. For complaints regarding clothing, the value must be at least DKK 720. These thresholds may change.

A processing fee applies.

The EU Commission’s online complaint portal may also be used when submitting a complaint. This is relevant if you are a consumer residing in another EU country. Submit a complaint here: http://ec.europa.eu/odr

When submitting a complaint, please provide our email: info@flyingcouch.dk