Privacy policy
1. What types of personal data do we collect?
For the purposes described in this policy, Flying Couch Brewing ApS may collect the following categories of personal data:
- Identification and contact details (such as name, address, phone number, or email address), when you choose to provide them—for example, to create an online account, participate in an event, or make a purchase.
- Payment information: for example, credit card details, bank account numbers, or other payment details required to receive products or services you have ordered from us.
- Demographic information, such as your gender and date of birth.
- Preferences and interests.
- Information you submit or post in a public space, on our social media pages or websites, for example in a product review.
- Information about your online purchases, including the products you have bought and their prices.
- We may collect information about the browser you use and your browsing behavior.
- We may also collect information published on third-party websites or social media platforms about Flying Couch Brewing ApS products and services when necessary for the purposes defined below.
Your personal data is collected either directly from you (e.g., when you create an account, make a purchase, or contact customer service), passively (e.g., through tracking tools such as cookies), or from third parties (e.g., via social media platforms).
If you choose not to provide personal data when required to perform a contract or comply with legal obligations, you will not be able to receive the product or service you requested or registered for.
2. How do we use your personal data?
We use the information described above for the purposes specified at the time of collection or as described in this policy:
- to better understand your interests and improve our services: we may use your data to improve our websites, and products/services, personalize your experience, and tailor our marketing activities to your needs and interests.
- to provide our services and manage customer relations: including processing orders, responding to inquiries, handling complaints, and communicating with you about your account or updates.
- for security purposes: to protect our business, customers, employees, and platforms against fraud, theft, or misconduct.
- For marketing purposes: with your consent where required, to inform you about new products and special offers.
- for analytics purposes: to analyze our reputation and measure the effectiveness of campaigns and events.
- other purposes: including maintaining business records and complying with legal, insurance, and administrative requirements.
3. Who do we share your personal data with?
We do not disclose or share your personal data except:
- with service providers and agents acting on our behalf (e.g., email providers, website operators such as Shopify and Mailchimp).
- with business partners, subject to your consent (e.g., co-sponsored events or campaigns).
- with third parties in connection with business restructuring (e.g., mergers, sales, liquidation).
- when required to comply with legal obligations or respond to authorities.
4. Tracking tools and cookies
We may collect certain cookies, web beacons and other automated means. A cookie is a text file that is stored in a dedicated area on your device’s hard drive, for example when you visit the online service, when you read an email or while you install or use a mobile app. A cookie allows the issuer to identify the device on which it is stored during the validity period of the consent, which does not exceed 13 months.
What type of cookies do we use?
Some cookies may be functional in order to collect information that will enable us to facilitate your browsing, such as language preferences, remembering login details or saving the contents of your shopping cart.
Other cookies also collect information about your behavior by collecting referral URLs (where our visitors come from, which banners they clicked on, and which directed them to our website), pages accessed, and times of website visits. Such information will enable us to improve our websites and apps, gain a better understanding of the products and services you prefer, and offer you more personalized communication and/or more personalized content on our website or our applications.
We also use cookies for web analytics to measure website activity and determine the areas of the websites that are the most visited, thereby improving the visibility of our content.
We use cookies to ensure the security of online transactions/purchases.
Our websites or apps may contain third-party cookies (provided by advertising agencies, analytics providers, etc.), which allow them to collect browsing information on your devices, including in order to measure the effectiveness of our advertising campaigns on third-party websites. Third-party cookies are subject to the privacy policies of said third parties. We hereby inform you of the purpose of these cookies and how you can manage them, to the extent that we are aware of this.
We may include on our website or apps the possibility to share content with third parties or to let other people know that you have browsed our website. This is the case, for example, with “Like” and “Share” features offered by social network platforms (“Facebook”, “Twitter”, etc.).
Social networks offering these features may identify you, even if you do not use these features on our website. Such features in fact allow social network platforms to track information about your browsing on our website when your social network account is active while you are browsing our website.
We do not control how these platforms collect your personal data while you browse our website. We invite you to read the privacy policies of these social networks in order to find out how they use the information they collect (including for advertising purposes) through these buttons. These privacy policies should provide you with information on how to manage your preferences on your social network account.
Acceptance of cookies
Except for functional or security cookies, the use of cookies on a device depends on the user’s choice, which can be made and modified freely at any time.
You can manage cookies by setting your browser to accept or reject cookies on your device, either globally or cookie by cookie. The settings you make may change your internet browsing capability and may sometimes change your ability to access certain services that require the use of cookies.
This is also the case if we or one of our business partners can no longer recognize the type of browser your device uses, such as language, display settings or country/region of connection. We cannot be held responsible for the reduced access to our services resulting from cookies that you have previously deleted or rejected.
How to manage cookie settings in your browser?
Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information on how to set your preferences.
If you share your device with other people, and the device operates multiple browsers, we cannot guarantee that personal services and advertisements designed to match your personal use of the device (if such personal services and advertisements are available) will correspond to your own use rather than someone else’s.
5. Transfer of your personal data
The information we collect about you may be transferred to, stored and processed in countries/regions where a Flying Couch Brewing ApS entity is located in order to ensure that you can benefit from better services, regardless of where you visit us, and for the purposes defined in this policy.
We may also transfer your personal data to the service providers involved in the maintenance of our websites or social media, or any other tool used to process our customers or prospects.
Some recipients are located in third countries/regions that are considered not to provide the same level of data protection as the EU country where you have provided your information.
When we transfer your information, we will protect and provide adequate safeguards for the transfer of your personal data to recipients in these countries/regions by entering into data transfer agreements based on the European Commission’s standard clauses.
6. Data retention period
Your personal data will not be stored in a form that allows you to be identified for longer than Flying Couch Brewing ApS reasonably considers necessary to achieve the purposes for which it was collected or processed, or as required by applicable data retention laws. Deletion of data will be carried out based on the following rules:
Data collected for the specific purposes defined in Article 2 will only be stored:
For three (3) years since our last contact, if you are subscribed to our newsletter or have otherwise shown interest in us by writing to us.
For the duration of your commercial relationship with Flying Couch Brewing ApS and for 10 years thereafter, if you are a customer (i.e. you have purchased our products or services).
Your personal data will then be archived for use: in the event of legal proceedings or disputes relating to the applicable limitation period for the relevant purpose.
If legal proceedings are initiated, the personal data may be retained until the end of such proceedings, including any appeal periods, and will then be deleted or archived as permitted under applicable law.
Your personal data will then be anonymised or deleted.
7. Your rights
You may request access to the personal data we hold about you. If you request such access, we will provide you with all information required by law regarding the purposes of processing, categories of data processed, categories of recipients, data retention period, etc.
You may also obtain a copy of all personal data we hold about you in our records in a compatible and structured format so that you can exercise your right to data portability where processing is based on your consent or on the performance of a contract between you and us.
You may also provide general or specific instructions on how your personal data should be processed and used after death.
You may also request that we correct, amend, or delete any information that is incomplete, outdated or inaccurate.
You may request deletion of your personal data (i) if your personal data is no longer necessary for the purpose of processing, (ii) if you have withdrawn your consent where processing is based solely on such consent, (iii) if you have objected to the processing, (iv) if the processing of personal data is unlawful, (v) if the personal data must be erased to comply with a legal obligation applicable to us. We will take reasonable steps to inform other Flying Couch Brewing ApS entities of such deletion.
You may request restriction of processing (i) where the accuracy of your personal data is contested, in order to allow us to verify such accuracy, (ii) if you wish to restrict your personal data instead of deleting it despite the processing being unlawful, (iii) if you wish Flying Couch Brewing ApS to retain your personal data because you need it for your defence in legal claims, (iv) if you have objected to processing, but Flying Couch Brewing ApS is verifying whether it has legitimate grounds for such processing which may override your own rights.
You also have the right to lodge a complaint with the competent supervisory authority.
Where your data is processed for the purposes of our legitimate interests, you may object to such processing if our legitimate interests may be overridden by your interests and rights.
To exercise these rights, please contact us at: info@flyingcouch.dk.
8. Protection of your personal data
We will provide an adequate level of protection of personal data and ensure that appropriate technical and organisational security measures are in place to protect personal data (including education and training of relevant staff) against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access, and against all other unlawful forms of processing.
However, to the extent that the internet is not completely secure, we cannot guarantee that any of your personal data stored or transmitted to us will be completely secure. We encourage you to exercise caution when using the internet to access websites, apps or social media.
9. Children
Our website is not directed at children. Therefore, we respect and follow the legislation of each country regarding legal age limits. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted under applicable law.
To access our websites and engage in transactions with us, you confirm that you are above the legal age defined by your country and fully capable of entering into and being legally bound by such transactions.
If we are notified (by contacting us via “Contact us”) or otherwise become aware that a minor has submitted personal data to us via our media or otherwise, we will delete such personal data.
10. Third-party websites
We may link to third-party websites or services that we do not control and that are subject to their own privacy policies. This policy does not apply to such third-party websites. We strongly recommend that you review the privacy policies of all third-party websites you visit to understand how they process your personal data.
11. Changes to this policy
Our policy may be amended from time to time to reflect changes in our processing of your personal data. We will notify you of any material changes where required by law. We will post an updated version on the website.
12. Contact us
If you would like us to update the information we hold about you or your preferences, or if you have any questions regarding the protection of your personal data, please contact us by email at info@flyingcouch.dk
13. Contact the Danish Data Protection Agency – Datatilsynet
You may lodge a complaint against Flying Couch Brewing ApS with Datatilsynet:
Borgergade 28, 5th floor
1300 Copenhagen K, Denmark
Phone: +45 3319 3200
Email: dt@datatilsynet.dk
Website: www.datatilsynet.dk